Refund Policy
Last Updated: June 2026
Sunny Clouds Childcare Services aims to provide a fair and transparent refund policy for all families.
Deposits
Where a deposit is required, the deposit secures the booking and is generally non-refundable unless cancellation is made by Sunny Clouds.
Cancellations by Parents
- Cancellations made more than 48 hours before the schedules service may be eligible for a refund of any balance paid, excluding non-refundable deposit.
- Cancellations made less than 48 hours before the scheduled service are not eligible for a refund.
- Failure to attend a booked service without notice will result in the full fee remaining payable.
Cancellations by Sunny Clouds
If Sunny Clouds is unable to provide the agreed service due to unforeseen circumstances, any payments made for the affected service will be refunded in full or alternative arrangement will be offered where possible.
Regular Childcare Arrangements
Refunds are not provided for misses sessions, holidays, sickness or absences where childcare has been booked ad reserved, unless otherwise agreed in writing.
Exceptional Circumstances
Refund requests outside of this policy may be considered on a case-by-case basis at the discretion of Sunny Cloouds Childcare Services.
For any questions regarding refunds, please contact help@sunnyclouds.uk